Basa81 Privacy Policy

Data Collection

When you create an account and use our services on basa81, we collect certain information. The primary purpose is to deliver the best possible service and ensure platform security. We only collect what's necessary — nothing more.

Directly collected information

When you register with Basa81 or use our services, we collect the following information:

Automatically Collected Information

When you use the Basa81 website or app, certain information is collected automatically:

• IP Address & Device Information
• Browser type & operating system
• Site access logs and session data
• Clicks, Navigation & Usage Patterns
• Cookies & Local Storage Data

Data Usage

Basa81 uses your collected information for specific, well-defined purposes. We never misuse your data. A full breakdown of how we use your information is provided below:

• Account Management: To create your account, manage logins, and keep your account secure
• Service Delivery: To ensure the smooth operation of betting, gaming, and payment services
• KYC Verification: To verify your identity and prevent fraud
• Customer Service: To address your questions and resolve any issues
• Notifications & Updates: To keep you informed of important service updates and promotions
• Legal Compliance: To meet regulatory requirements
• Security: To prevent fraud and cyberattacks
• Service Improvement: To improve your experience on our platform

Data Sharing

Basa81 never sells your personal information. However, sharing data with specific parties may be necessary to operate our services. Any such sharing is always limited and controlled.

When Your Information May Be Shared

• Payment Providers: Necessary information is shared with partners such as bKash, Nagad, and Rocket to process deposits and withdrawals
• KYC Partners: With authorized verification agencies for identity verification
• Legal Authorities: With government authorities under court order or legal obligation
• Technology Partners: With technology service providers who operate the platform, and only to the extent necessary

All third-party partners are required to comply with Basa81's privacy standards. They may not use your information for any other purpose. If a partner is found to have breached these standards, we terminate the relationship immediately.

Cookie Policy

Basa81 uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience. We only use essential and functional cookies.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functions.

Data Security

Basa81 uses industry-leading technology to protect your data. Our security systems are regularly tested and updated.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted
• Two-Factor Authentication (2FA): An extra layer of security for your account
• Regular Security Audits: Regularly audited by independent third-party experts
• Firewall & DDoS Protection: Protection Against Cyberattacks
• Data Backup: Regular backups stored on secure servers
• Staff Training: All staff receive regular training on data protection

Your Rights

As a Basa81 user, you have specific rights over your personal data. We respect and uphold those rights.

To exercise any of these rights support@basa81.betto email us. We will respond to your request within 30 business days.

Data Retention

Basa81 retains your information only for as long as necessary — while your account is active and for as long as required to meet legal obligations.

• Account data: up to 5 years after account closure
• Transaction records: up to 7 years as required by law
• KYC Documents: up to 5 years after verification
• Cookie data: 30 to 90 days depending on type
• Support Communications: up to 3 years

After the specified period, data is securely deleted or irreversibly anonymised. Our data deletion process follows the same security standards we apply across the platform.

Minor's Privacy

Basa81 strictly prohibits access by anyone under 18. We do not knowingly collect personal data from minors.

• Age verification is mandatory at registration
• Additional proof of age may be requested in cases of doubt
• Any account identified as belonging to a minor is closed immediately
• All submitted data is permanently deleted

Third-Party Services

Basa81 uses trusted third-party technology services to operate the platform. These services help us deliver a better experience.

• Payment Gateway: bKash, Nagad, Rocket — for transaction processing only
• Analytics Services: To improve site performance and user experience
• KYC Verification Services: Authorized agencies for identity verification
• Customer Support Tools: To resolve your issues quickly

Every third-party partner is bound by a confidentiality agreement with us and may only use your data for its designated purpose. Basa81 regularly verifies partner compliance.

Policy Updates

Basa81 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you proactively.

• You will be notified of significant changes via email or in-app notification
• The date of any update will be clearly displayed at the top of the page
• Continued use of the site after any changes constitutes acceptance of the updated policy
• Previous versions of the policy are available upon request

We recommend visiting this page regularly to stay up to date with any changes.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team is always ready to help.

If you believe we have not handled your data appropriately, you may lodge a complaint with the relevant regulatory authority.